1. Return policy
Our return policy is governed by the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, as well as by Law 7/1996 Retail Trade Regulation, amended by Law 47/2002 to adapt it to the European Directive 97/7/EC.
Within this framework, customers of Zred Comunicaciones y Automatizaciones have a period of 14 days to exercise their right of withdrawal by making an unequivocal statement indicating their decision to cancel their purchases.
[Clarify here the peculiarities of the company. For example, if the company grants a longer period of time or grants a longer period of time for certain products, etc. Write the relevant paragraphs describing this here].
2. How to make a return?
In order to offer the best user experience, the usual way for returns in Zred Comunicaciones y Automatizaciones is also online at www.openzmeter.com.
In order to make a return, please access the returns section of the shop. Here you can search for your orders and select the products you wish to return.
Once you have requested the return on the website, you must prepare the package in the same conditions and packaging received on delivery. After receiving our confirmation, the package will be picked up within approximately 48/72 days by a courier who will pick it up at the same address indicated in the order.
Within a maximum of 7 working days from the correct receipt in our warehouse, the refund will be made using the same means of payment that was used for the original order.
Please note that if it is a credit/debit card the refund, depending on the particular bank used, may take up to 30 days to be effective.
The customer assumes the cost of return postage.
EXCEPTIONS: If the package exceeds 2 kilos in weight or volume, the return costs that will be deducted from the refund, as required by law, vary according to the costs marked by the courier, regardless of whether free shipping costs have been applied to the purchase.
Please take this into account.
Once we have completed the reimbursement, you will receive an e-mail with confirmation of the reimbursement and a link to download the invoice for the reimbursement.
3. Are there any products that CANNOT be returned?
Based on the current law mentioned at the beginning of this page, the following returns are NOT accepted:
1. Items that are not suitable for resale. They must be returned in the same condition in which they were received, with their original individual packaging and all their labels, in perfect condition. Used items will not be accepted.
2. Articles identified with the "Encargo" stamp: Handmade, made to order exclusively for the customer.
3. Imported items ordered to order.
4. Articles that for their use are in contact with the body: In this type of articles, for hygienic reasons, we do not accept their return or exchange. Examples: stockings, underwear... Returns will only be accepted if they are only opened and returned in their original packaging with all labels intact.
4. Order cancellations
Orders can be cancelled at any time as long as they have not entered the preparation or dispatch phase. If the order has one or more items on ORDER, it cannot be cancelled or returned, unless the cancellation is communicated within 24 hours from the initial date of the order.
The order can be cancelled in case of delay in the delivery date, being this different from that provided in the article itself at the time of purchase.
Zred Comunicaciones y Automatizaciones reserves the right to cancel an order in the following cases:
1. System failure: if errors occur in the order due to errors in the system is considered a case of force majeure in which we reserve the right to cancel the order to ensure the best customer service.
2. Stock error: sometimes, although it is not common, there may be a lapse of synchronisation and stock update due to two or more simultaneous purchases of the same unit. This can happen in articles with aggressive offers and high demand. In this case we cannot guarantee the delivery dates of the product and we reserve the right to inform you, cancel the order and refund the amount immediately.